Refund Policy

Last updated: 31 July 2026

This policy applies to all purchases of Scribed, operated by Hagen Family Investments. Payments are processed by our payment provider, Stripe, and refunds are returned through the same channel.

30-day refund period

You may request a full refund of any Scribed Pro payment within 30 days of that payment. Refunds are granted for any reason, including if you simply decide the Service is not right for you.

How to request a refund

Email support@scribed.lovable.app with the email address used at checkout and the date of the payment. We aim to respond within two business days. Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

Cancellation

You can cancel your subscription at any time from Settings in the app. Cancellation stops future billing; your Pro access continues until the end of the period you have already paid for, and your account then reverts to the Free plan. Your meeting history is retained, subject to Free plan retention limits.

Renewals

If a renewal payment was taken unexpectedly, contact us within 30 days of the charge and we will refund it in full and cancel the subscription.

Exceptions

Refunds may be declined where there is evidence of fraud, abuse of the refund process, or violation of our Terms & Conditions.